Privacy Policy

Effective Date: December 11, 2024

1. Data Controller

Identity: Shane Videloup - VDL Solutions

Status: Individual Entrepreneur

DPO Contact Email: contact@vdl-solutions.com

Phone: +33 7 78 54 05 47

2. Personal Data Collected

2.1 Via the Contact Form

• Full Name: to identify you and personalize our exchanges
• Email Address: to respond to you and send information
• Phone Number: (optional) to contact you quickly if necessary
• Company: (optional) to better understand your professional context
• Message: to understand your request and respond appropriately

2.2 Via Website Navigation

• IP Address: for security and traffic analysis purposes
• Browser Type and Operating System: to optimize website display
• Pages Visited and Visit Duration: to improve user experience
• Traffic Source: to understand how you found our site

3. Processing Purposes

Your personal data is collected and processed for the following purposes:

3.1 Customer Relationship Management

• Respond to your contact requests
• Establish personalized quotes
• Follow up on our services
• Manage billing and payments

3.2 Commercial Communication

• Inform you of our new offers and services (with your consent)
• Send you our newsletter (if subscribed)
• Invite you to professional events

3.3 Service Improvement

• Analyze website usage
• Improve our content and services
• Develop new features

4. Legal Basis for Processing

The processing of your personal data is based on:

• Your Consent: for sending commercial communications and using non-essential cookies
• Contract Execution: for processing quote requests and providing services
• Our Legitimate Interest: for improving our services and website security
• Legal Obligation: for invoice and accounting records retention

5. Data Retention Period

6. Data Recipients

Your personal data may be shared with:

6.1 Technical Providers

• Web Host: for secure website storage
• Email Service: for sending newsletters (if applicable)
• Google Analytics: for traffic analysis (anonymized data)

6.2 Business Partners

Only with your explicit consent for specific project execution.

6.3 Legal Authorities

In case of legal or judicial request according to applicable legislation.

7. Data Transfers Outside EU

Some of our service providers may process data outside the European Union. In such cases, we ensure that:

• The country has an adequacy decision from the European Commission
• Or appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.)

8. Your GDPR Rights

In accordance with GDPR, you have the following rights regarding your personal data:

8.1 Right of Access (Article 15 GDPR)

You can obtain confirmation that data concerning you is being processed and request a copy of this data.

8.2 Right to Rectification (Article 16 GDPR)

You can request correction of inaccurate or incomplete data concerning you.

8.3 Right to Erasure "Right to be Forgotten" (Article 17 GDPR)

You can request deletion of your data in certain cases provided by law.

8.4 Right to Restrict Processing (Article 18 GDPR)

You can request to restrict data processing in certain circumstances.

8.5 Right to Portability (Article 20 GDPR)

You can receive your data in a structured format and transmit it to another data controller.

8.6 Right to Object (Article 21 GDPR)

You can object to data processing, particularly for commercial prospecting purposes.

8.7 Right to Withdraw Consent

When processing is based on your consent, you can withdraw it at any time.

8.8 Right to Define Post-mortem Directives

You can define directives regarding preservation, deletion, and communication of your data after your death.

9. Cookies and Similar Technologies

9.1 What is a Cookie?

A cookie is a small text file stored on your device when you visit our website. It allows us to recognize you on future visits and improve your experience.

9.2 Types of Cookies Used

Essential Cookies (Required)

• Necessary for website functioning
• Cookie preference memorization
• Security and fraud prevention

Analytical Cookies (Subject to Consent)

• Google Analytics for traffic analysis
• Website performance measurement
• Understanding user journey

Personalization Cookies (Subject to Consent)

• Language preference memorization
• Content adaptation to your interests

9.3 Cookie Management

You can at any time:

• Modify your preferences via our cookie banner
• Configure your browser to refuse cookies
• Delete already installed cookies

Browser Settings:

• Chrome
• Firefox
• Safari
• Edge

10. Data Security

VDL Solutions implements appropriate technical and organizational measures to protect your data:

• SSL/TLS Encryption: all transmitted data is encrypted
• Restricted Access: only authorized persons have access to data
• Strong Passwords: strong password policy
• Regular Backups: to prevent data loss
• Security Updates: regular application of patches
• Training: continuous awareness of best practices

11. Minors

Our website is not intended for persons under 16 years old. We do not knowingly collect personal data from minors. If you are a parent and believe your child has provided us with data, contact us immediately.

12. Policy Changes

This privacy policy may be updated to reflect changes in our practices or for legal reasons. Important changes will be notified through:

• A notice on the website homepage
• An email to registered users
• A notification on your next login

The last update date is indicated at the top of this page.

13. Filing a Complaint with CNIL

If you believe your rights are not being respected, you can file a complaint with CNIL:

14. Contact

For any questions about this privacy policy or to exercise your rights:

Last Updated: December 11, 2025

Version: 1.0